Tag: marketing

The Left Can’t Do Marketing

If you are a progressive, you’ve likely had some variation of the following conversation:

“Global warming is real.”

“Oh, yeah? Then why was it so cold last Christmas?”

“Um, there’s a fundamental difference between climate and weather. Furthermore, your personal experience is—”

“Snow! There was lots of snow!”

“To hell with it. I’m just going to shoot both of us.”

Yes, all conservatives had to do to undermine the concept of global warming was to latch upon the word “warm,” and then demand that liberals explain how winter still existed. And in politics — as in business, love, and comedy — if you’re explaining, you’re losing.

We see this in other progressive concepts. We say, “white privilege,” and an irate white man launches into a diatribe about how he grew up poor and he never got a handout and who are you calling privileged anyway So then the liberal stumbles around trying to explain what “privilege” means and how it exists even if you don’t see it and so on and so on until the angry white man stomps off, more pissed off than ever that some tree-hugger implied that he had it easy.

And of course, even mentioning Black Lives Matter unleashes a furious retort of “all lives matter!” Once again liberals respond by employing metaphors and memes to explain what should be a pretty basic fucking idea (i.e., it’s not good for a society to murder black people at will).

It’s in this spirit of pointing out the poor marketing decisions of the left that I bring up the latest disastrous political catchphrase:

Defund the police.

This is quite possible the worst slogan for a good idea ever.

You see, when presenting proposals on how to reform law enforcement in this country, and end the militarization of our police departments, all while preserving the safety of our nation’s residents, it is not helpful to spend all our time saying, “No, don’t worry, someone will still respond if a man with a gun is breaking into your house.”

But that’s exactly what we are doing.

This should be a time for discussing new techniques, like that Scottish de-escalation method that’s catching on. Or we should be talking about the fundamental role of cops in America. Or we should be debating what public safety actually looks like. All of these ideas have public support.

Instead, right-wingers are sending out tweets and status updates that more or less consist of “Liberals want to allow criminals to run rampant over you.”

And then progressives get all defensive, like we always do, and explain that the phrase we’ve chosen does not actually mean what it appears to mean, like we always do.

And if you’re explaining, you’re losing.

Hey, I recently received an angry email from a reader who shrieked how terrifying it is that Minneapolis wants to abolish its police department. And indeed, it sounds scary — like our cities are going to descend into The Purge

Or maybe it will be like that scene in RoboCop where the police abandon the city, and the bad guys start setting off rocket launchers (bonus points if you read that sentence and shouted, “I like it!” and made an explosion sound).

In any case, this guy did not want to even hear about defunding the police, let alone abolishing them. Much of this, of course, can be chalked up to willful ignorance or woeful stupidity. But there are many jittery moderates who can be persuaded by simplistic answers to complex issues. And there are determined reactionaries who know they can suck all the oxygen out of the room by forcing progressives to defend “crazy” ideas and explain nuances and tiptoe around details.

Speaking of conservatives, give them credit where it is due. This is a crowd that knows how to sell shit. For example, they convinced Americans that they wanted a war in Iraq but that they didn’t want health care. They persuade poor Americans, year after year, that objecting to wealth inequality is “class warfare.” And they have weaponized the most inoffensive, effective way to combat coronavirus — wearing a damn mask — and turned it into a battle for “freedom.”

Conservatives know the power of symbolism and straightforward mottos. For example, they have claimed both the American flag and the Christian cross, and all the powerful emotions that they invoke, while liberals have basically said, “Sure, go ahead and take them,” thereby guaranteeing that both “faith” and “patriotism” get turned into clear, concise virtues that only Republicans could possibly ever have.

Meanwhile, progressives are the “mob” and “snowflakes” and Antifa fanatics.

Those labels don’t track well, as the marketing experts would say.

What’s the solution? Well, if I knew anything about branding, I would have sold nine million books by now and be riding out this pandemic in my New Zealand compound. So I don’t know the answer. I do know, however, that progressives have a problem. And feeling proud of ourselves for shouting, “Defund the police” is not a smooth path forward.

Now, if you’ll excuse me, I have to go explain to some conservatives that taking a knee during the National Anthem is not insulting the flag per se, but an indictment of a racist system that… never mind, I’ve already lost them.


A Bad Term

Marketing is everything.

For example, witness the well-documented phenomenon of many Americans despising Obamacare while still liking the Affordable Care Act (fyi: they are the same damn thing).

Or consider the worst branding decision of all time: “global warming.” As we all know, climate deniers just scoff and say, “Then why was it so cold this winter?” Such idiotic assertions are easier to dismiss with a new and improved term (i.e., “climate change”).

We are seeing the same pushback, the same dismissal of reality with the phrase “white privilege.” Now, for those who are unclear about this concept, white privilege refers to societal privileges that benefit white people beyond what is commonly experienced by non-white people. We can nitpick this definition, but that would be a whole other article.

The problem with white privilege is that the concept is painfully easy to refute. I’m not talking about right-wingers who insist that racism is dead or that white people are actually the disadvantaged class in America. There’s just no reaching those people.

No, I’m referring to white individuals who hear the word “privilege” thrown at them and interpret it as an individual attack rather than as a societal fact. Their reply is frequently, “There’s nothing privileged about my life.”

Indeed, as the wealth gap increases, plenty of white people are being left behind. And many of those struggling individuals come from ethnicities that endured their own struggles in the past (and occasionally, in the present). Under such circumstances, it’s galling — even ludicrous — to be told that you are privileged.

And what have good liberals done when confronted with this response? We stammer that privileges are often invisible, or that white people are less likely to be harassed by the cops, or that we’re not implying white people have had everything handed to them on a silver platter.

SilverPlatterSized-300x274

 

That’s all true of course. But it’s also true that if you’re explaining, you’re losing.

And that’s why we need to drop the whole thing — not the concept, mind you, which is crucial to our understanding of racial inequalities and American culture itself. We need to rebrand.

This has been pointed out before, but so far we have failed to come up with a good alternative.

So let’s begin the discussion in earnest. Let’s make it a real goal to replace the needlessly confrontational term “white privilege.”

I’ll get it started. How about “white advantage”? It’s still racially loaded, but the idea of “advantage” is much easier to accept than “privilege.”

Hey, just take it as a first draft. I’m sure working together, we can come up with something better.

Because we really need to.

 


Marketing 101

Many thanks to everyone who has recently commented on my posts. You’re all in the running for copies of Raul Ramos y Sanchez’s novels as part of my latest giveaway.

I have to admit, however, that Emmasota’s comment about the Dream Act’s demise conjured up an unpleasant memory for me.

You see, last year I worked with a nonprofit to advocate for the passage of the Dream Act. I knew the odds were long, and of course, the legislation ultimately didn’t pass.

But I would feel better today about fighting the good fight if I hadn’t known, at the time, that our approach was doomed. I had a queasy sensation early on, when I saw one of the video packages that the nonprofit put together (I wasn’t involved with that stage of the campaign).

The video featured kids who would directly benefit from the Dream Act’s passage. Much of it was good, with heart-tugging stories from all-American, clean-cut teens.

But then the bottom fell out. The voiceover threw around terms like “fairness” and “justice.” And one of the teens stated that he “deserved” the rights that the Dream Act would confer.

I knew it was over as soon as the kid said that word.

Americans don’t want to hear that anybody deserves anything. Hell, many citizens will lose their minds if one implies that they deserve basic healthcare (and that’s in their own self-interest!). They certainly don’t want to hear that some whiny kid who wasn’t even born in this country “deserves” his rights.

Sending a video to media outlets and political leaders that featured this tone-deaf tactic just stunned me. Clearly, many advocates of immigration reform haven’t learned the importance of basic marketing.

They continue to push the compassion angle, or back up their assertions with facts that impress no one.

But if the Bush years taught us anything, it’s that sympathy is for suckers. More important, we learned that the truth is irrelevant. Or it’s at least a distant second to proper messaging.

How else do you think conservatives got an overwhelming majority of Americans to embrace a war that made absolutely no sense?

Other progressive movements have learned this tactic.

For example, gay rights are also issue of fairness and basic justice. Yet, advocates of repealing the DADT Policy went easy on this essential truth. Instead, they successfully presented the issue as one that was necessary to America’s well-being.

The message was, basically, “We need all the help we can get establishing a strong military and intelligence network. This will keep America safe, so drop your prejudice in favor of simple self-preservation.”

It worked. DADT is history.

Immigration-reform advocates need to adopt this strategy. Instead of pointing out about how unfair or irrational our policies are — which is true but a loser’s lament — hit people in the wallet by making it clear that a massive-deportation philosophy will cost them money. Or hammer home the idea that policies such as the Dream Act will improve the economy and strengthen the military.

In other words, let’s see more about how immigration reform will benefit current citizens, instead of pleading that civil rights be extended to strangers.

It may not be pretty, or even that principled. But it has to be more effective than what we’ve accomplished so far.


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